Customer Services > Frequently asked questions
- Is it possible to see the tiles before I buy?
Yes, we offer free samples of all tiles in a 10x10cm format so you can view your choice before purchasing.
- I am buying some new polished porcelain tiles. Can I tile them over my current tiles?
The simple answer is yes, as long as the polished porcelain tiles are already secured strongly to the wall. An important point to remember is that you must stagger the joints so that no new tile joint is over an old tile joint.
- What are glazed porcelain tiles?
Glazed porcelain tiles have a layer of glaze applied that helps to resist stains. This glaze is often coloured and give your tiles a high-gloss appearance.
- How do I fix my new wall tiles?
There are a number of steps involved when fixing ceramic or glazed porcelain tiles to your wall including sealing the wall, planning the number of tiles needed and grouting. For further help, take a look at our hints and tips.
- What's the best way to remove a stain from polished porcelain tiles?
Stain removal on polished porcelain tiles requires the use of a mild detergent so as not to scratch the surface. Sprinkling baking soda onto the tiles can help remove strong stains but avoid using strong chemicals on polished porcelain tiles.
If you have any further questions, then please contact us and we will be more than happy to help.